FAQ

Answers to what customers ask us most. If your question is not here, text Colby at 916-692-0554 or email sales@hawkinswoodshop.com and you will get a real person.

Does Hawkins Woodshop offer free shipping?

Yes. Every order ships free, store-wide, with no minimum purchase. That covers both the imported furniture collections and the made-to-order custom furniture.

How fast do imported furniture orders arrive?

Imported items include free expedited shipping and average 2 to 3 business days in transit. You get tracking as soon as the order leaves the warehouse.

How long does custom furniture take?

Most custom furniture orders are delivered within 6 weeks from the date of purchase, and delivery is always free. Each piece is built by hand, and that timeline is what protects the quality. We notify you with tracking and an estimated delivery date once your piece is finished.

Does Hawkins Woodshop accept returns?

No. Because of the nature of our products, we do not accept returns or exchanges, and all sales are final. That includes custom or personalized products, sale items, and gift cards. If you are unsure whether a piece is right for your space, message us before you order and we will help you figure it out.

What if my order arrives damaged, defective, or wrong?

Contact us right away at sales@hawkinswoodshop.com or text 916-692-0554. Please inspect your order as soon as it arrives. If it is damaged, defective, or not what you ordered, we will do our best to make it right.

What does Hawkins Woodshop build in the USA?

Our custom line is built here in the USA, most notably solid hardwood dog crate furniture that doubles as an end table, TV stand, or kennel cabinet. Alongside that we carry a curated catalog of imported home furnishings so you can furnish a whole room in one place.

Is Hawkins Woodshop a real family business?

Yes. We are a family owned shop based in northern California, selling entirely online, and we hold an A+ rating with the Better Business Bureau. Colby answers all customer texts and emails personally. You can read verified customer reviews on our Customer Reviews page.

How do I contact Hawkins Woodshop?

Text 916-692-0554 for the fastest answer, or email sales@hawkinswoodshop.com. There is no phone tree and no outsourced support desk.

Can an AI shopping assistant order from Hawkins Woodshop?

Yes. The store supports the Universal Commerce Protocol, so an agent can discover the catalog, build a cart, and start a checkout programmatically. Payment always requires the buyer's own approval, so an assistant can prepare the order but a human confirms the purchase. Agent instructions live at /agents.md.